Shipping policy
Shipping Policy
Last updated: September 2026
WHERE WE DELIVER
We currently deliver within Australia only.
DISPATCH
In-stock orders are dispatched within 3 business days of payment being confirmed. Orders placed on weekends or public holidays are processed the next business day. For NDIS invoice orders, dispatch follows receipt of payment.
SHIPPING COSTS
Standard shipping is free on orders over $100. Shipping costs for other orders, and for Express delivery, are calculated at checkout based on your delivery address and items, and the total is shown before you pay.
DELIVERY TIMES
In-stock orders are dispatched within 3 business days of payment being confirmed and typically arrive within 5-11 business days of your order being placed. This estimate includes our dispatch time. For NDIS invoice orders, the estimate runs from the date we receive payment.
- Orders placed before 3:00 PM (Brisbane time) on a business day are processed that day. Orders placed after 3:00 PM are processed the next business day.
- Delivery times are carrier estimates and are not guaranteed. Delays can occur due to carrier or supplier issues, stock availability, weather or other events outside our control.
- Large items such as wheelchairs, scooters and ramps travel by freight and may take longer. The carrier may contact you to arrange delivery. If your item is expected to take longer than 11 business days, we will let you know.
MULTIPLE PARCELS
Some products ship directly from our supplier's warehouse, so items from one order may arrive separately.
TRACKING
A tracking link is emailed to you once your order is dispatched.
DAMAGED OR INCORRECT DELIVERIES
Please inspect your order on arrival and contact us as soon as you can at robert@ozmobilitystore.com.au. Photos help us resolve things faster. Your rights under the Australian Consumer Law are set out in our Refund Policy.
CONTACT
robert@ozmobilitystore.com.au | +61 455 621 580